4605 Colony Rd
Charlotte, NC 28226
(704) 727-4561

Frequently Asked Questions

Considering a Move to Madison Southpark Apartments in Charlotte? We’ve got your most burning questions answered.


What is your pet policy?

We are a pet loving community who welcomes your pets with a monthly rental fee of $20 per pet.  

We allow both cats and dogs, and require a non-refundable $350 pet fee for the first pet and a $150 fee for the second.

We do have some restrictions on allowable dogs. Dogs considered to have aggressive tendencies: German Shepherd, Anatolian Shepherd, American Pit Bull Terrier, American Bull Dog, Staffordshire Bull Terrier, American Staffordshire Terrier, Rottweiler, Bullmastiff, Akita, Chow Chow, Wolf-Dogs and Wolf Hybrids, Doberman (full), Airedale. Additionally, mixed breeds of these dogs are also restricted. This list should not be considered all inclusive. 

Please remember some breeds have nicknames and most have variations of their breed.

Can I bring my cat with me to tour (she makes all of my final decisions)?

Of course! We know your pets are family, and we’d never want you to choose your next home without first consulting the boss of yours! Just be sure to bring her in a carrier, and our cat-loving leasing specialist will look forward to meeting you both.

Can I openly brag to my friends about the swanky clubhouse lounge?

Absolutely. Make sure to send them photos of you kicked back in our stylish lounge area with fireplace, HDTV and free WIFI throughout.

Is it weird if I decide to name my new puppy Madison Southpark?

We love it. Just tell little Madison to make sure to get pumped for pet perks galore, like our spacious and social dog park with agility equipment.

Will my dog find her new BFF?

She won’t have any trouble finding her perfect playmate at Madison Southpark.
Our furry residents have been known to socialize at the dog park with agility equipment or while out walking on the pet friendly streets that surround our community. 

How do I submit a maintenance or service request?

It’s easy! Submit your maintenance or service request from your phone, tablet or computer, here.

Can I shamelessly plug my new apartment on Facebook?

You bet! Just make sure to tag us at Madison Southpark Apartment Homes.

Are lifetime leases a thing?

Define “lifetime:” are we talking dog years or human?

What if I move in and never want to leave?

It’s been known to happen.

How do I pay rent?

With hardly any effort! Just visit our online portal from your phone, tablet or computer for fast and convenient payment options.

 Everyone in the office is so friendly and efficient. Can I hire them to be my personal assistants on the side?

If we had a dime for every time we’ve been asked this one. We get it – our staff is experienced and best in class. They’re also pretty passionate about the people of Madison Southpark. You’d be hard-pressed to pull them away from providing the ultimate in customer service to their residents!

Did you know?

We’ve given our spacious one, two and three bedroom apartment homes a bold new look with a stylish renovation and thoughtful redesign. Come home to a modern kitchen featuring glass mosaic tile backsplash, custom cabinetry, gleaming granite countertops and stainless steel appliances. Sleek wood style flooring, oversized walk in closets and private patio or balcony spaces with extra storage give your home the look you want and the ease you need. The good life is just getting started at Madison Southpark.

Take your time off to the next level in a community designed to give you everything you need to live your best life, right outside your doorstep. Cool off inside one of our two resort style swimming pools with stylish sundeck and lounge seating, or fire up the grill at the summer kitchen area and cook out with neighbors who feel more like close friends. Give your fitness goals a boost inside our 24 hour fitness studio or on our lighted tennis courts. Even your four-legged family members can get in on the fun with an on site dog park with agility course.

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Still Have Questions?

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